Hiring a Basement Waterproofer - Consumer Tips

 Steps You Must Take Before You Hire Any Person or Company to Waterproof Your Basement:

Look up the business The information provided by the Better Business Bureau (BBB) includes the business' rating by the BBB (an indication of the satisfaction of its customers), the accreditation or membership status of the company with the BBB, how long the business has been in operation, as well as information concerning complaints received;

Look up the business in the Yellow Pages or the Gold Book under the heading "Waterproofing Contractors" as only bona fide waterproofing contractors would choose to advertise under this category; and

Consider how the waterproofing services are being advertised. A contractor that advertises in directories such as Yellow Pages spends a lot of money doing so therefore, they must be serious about being recognized as a professional company in the industry. If you call a company that posts signs on street lamps or street corners, how likely is it that you will ever find the company, the owner, or even the address of the company if something is not to your satisfaction? Have you ever noticed that street signs, and the like, only appear immediately prior to the rainy seasons? Clearly, these companies are capitalizing on opportunity and are probably not in the business for the long haul.

At this point you probably expect that I would recommend that you ask for references but I don't believe you should bother for the following reasons:

No one will provide you with references that will give you a negative review so expect to hear only positive reviews from the references proffered; and

Unlike a contractor that builds a home or finishes a basement, it isn't possible to assess the quality of a Waterproofing Contractor's work unless you possess the requisite expertise in the domain. Only with the passage of time will the adequacy and effectiveness of waterproofing work be proven. Consequently, referrals from friends are only of value if the work was done at least five years ago.

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